Frequently asked questions

The most important questions about the product

What is the maximum thickness of the handlebar or stem tube that can be used to attach carrryyygum?

The two velcro straps for the handlebars have a length of 15 cm, the velcro strap for the stem has a length of 20 cm. As the velcro straps have hooks and loops throughout, carryyygum copes very well with both slim and very thick tubes.

I already have a bell and a light on the handlebars of my bike. Will carryyygum also fit on the handlebars?

The carryyygum attachment points can be flexibly moved to make room for lights, bells, etc. But if you have a really short handlebar, you may have to make a decision about what is most important. But usually there is always room for a bell and a light next to the carryyygum.

Can carryyygum also be used to attach a lunch box or water bottle to a child's scooter for easy transport?

Yes! We have tested this and it works great!

Can carryyygum be attached and used somewhere other than on the bicycle handlebars?

Yes, carryyygum also works inside the bicycle frame. Basically, you can use carryyygum wherever you find 3 points that allow you to attach it. There should then be a distance of 5-15 cm between each of the 3 attachment points.

The most important service topics

Where is my parcel?

As soon as your carryyygum package has left our warehouse, you will receive an automatic shipping confirmation. This contains the corresponding tracking number, which you can use at any time to track the delivery status of your package.

How much are the shipping costs?

Shipping costs within Germany are free from an order value of €40, below that €2.95 will be charged.

Shipping costs for shipping abroad can be found here.

Is there also a delivery abroad?

Our current delivery countries can be found in our shipping costs table.

When will my order be shipped?

Dispatch usually takes place on the next working day after confirmed receipt of payment or a guaranteed confirmation of payment by a third party provider (PayPal).

When will my item be delivered?

The delivery time is usually 2-3 working days.

With which provider will my order be shipped?

The shipment is carried out by DHL.

Can I return my goods?

Yes, you can return the delivered goods without giving reasons within the cancellation period or revoke your contractual declaration.

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