Frequently Asked Questions
The Most Important Questions About the Product
What is the maximum diameter of the handlebar or stem tube for attaching carrryyygum?
The two Velcro straps for the handlebar are 15 cm long, and the Velcro strap for the stem is 20 cm long. Since the Velcro straps have hooks and loops all the way along, carryyygum works very well with both slender and very thick tubes.
My bike already has a bell and a light on the handlebars. Can carryyygum still fit on the handlebars?
The attachment points of carryyygum can be flexibly moved to create space for lights, bells, etc. However, if you have really short handlebars, you may have to make a decision about what is most important. But normally, there is always space for a bell and a light next to the carryyygum.
Can carryyygum also be used to attach a lunchbox or a water bottle to a child's scooter for easy transport?
Yes! We have tested it, and it works wonderfully!
Can carryyygum be attached and used elsewhere than on bicycle handlebars?
Yes, carryyygum also works within the bicycle frame. In principle, carryyygum can be used anywhere you find 3 points that allow attachment. There should then be a distance of 5-15 cm between the 3 attachment points.
The Most Important Service Topics
Where is my package?
As soon as your carryyygum package has left our warehouse, you will receive an automatic shipping confirmation. This will contain the corresponding tracking number, which you can use to track the delivery status of your package at any time.
How much are the shipping costs?
Shipping costs within Germany are free for orders over €40, below that, a charge of €2.95 applies.
Shipping costs for international shipping can be found here.
Do you also deliver abroad?
Our current delivery countries can be found in our shipping cost table.
When will my order be shipped?
Shipping usually takes place on the next business day after confirmed payment receipt or guaranteed payment confirmation by a third-party provider (PayPal).
When will my item be delivered?
Delivery time is usually 2-3 business days.
Which provider will ship my order?
Shipping is done by DHL.
Can I return my goods?
Yes, you can return the delivered goods without giving a reason within the withdrawal period or revoke your declaration of contract.